Top 5 Complaints from Home Security System Buyers
It seems that some consumer complaints about alarm and home security systems come up more frequently than others. Here are the most common home security customer complaints, given in order of frequency, and also some explanations.
The most common customer complaint relates to the alarm going off accidentally and then disarming it, and then patiently waiting for a call from the monitoring station, which never comes, to the chagrin of the customer.
The next most frequent complaint from customers is that the Police took more than an hour to show up! Some customers have gotten calls at work from the alarm company and rushed home, only to discover that the police had not showed up yet! Then they wonder what is the use of even getting an alarm system installed of the police do not bother to arrive on time!
Another common complaint from customers is that although the customer is the owner of the alarm system, it cannot be monitored by any other company.
Some home security customers may wish to switch their monitoring service, but they find that their alarm equipment is “proprietary” and is “locked out.”
In such a case, switching the alarm company means having to install a brand new system, or the payment of a service fee to get the system “unlocked.”
Customers complain that advertisements say that the alarm system is free, yet, when they contact the company and get a quote; they find that the alarm system costs hundreds of dollars!
Easily the most common complaint from alarm system customers is that the alarm contract renews automatically!
Most alarm companies do have an automatic renewal clause in their service and monitoring contract. This means that your contract will be renewed, for a period of twelve months to three years (depending on the company), unless there is a specific request from you that you want to cancel your service. Most of the nation-wide alarm companies use this system; and canceling usually involves a penalty clause.
However, as millions and millions of satisfied owners of home security systems will testify, there is no need to lose heart; there are explanations and solutions to all the above complaints! Most of the time, the complaints come from new and inexperienced users, who have not understood the system properly, and it is the result of a misunderstanding.
See that you are properly trained in the use of your alarm system, ask all the questions that you need to till you have grasped everything properly and learn how to avoid the pitfalls
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